One of the many challenges that has been highlighted in great detail by the pandemic is the gaps we have in our education system – from inequitable access to WiFi and laptops to protecting student data when students are working from a variety of different locations outside of the school building. Protecting student data is a top priority for Lumen™ Touch.

At the end of the day, I want to assure you that we adhere strictly to the student privacy pledge and reinforce to you that no one gets access to your data. We think it is very important to understand that we go far and beyond to ensure that the integrity of your system and data remain intact at all times.

Dr. John Vandewalle, CEO

How Lumen Touch Protects Student Data

Since last spring, when schools closed and students moved to online learning, there has been a rapid increase in demand for technology. We saw everything from Zoom bombs to phishing attacks that played on the emotions of people terrified about COVID-19. Ransomware continues to increase in both volume and complexity, but Lumen Touch is committed to staying a step ahead wherever possible. This is why we:

• Follow industry best practices for the services provided
• Maintain updates and configurations of all services
• Isolate risk and standardization when determining the design and configurations of our services
• Work under the assumption that all networks are potentially hostile (This includes other servers in the local network and clients across the web)
• Explicitly banned the use of defaulted trust between services
• Enforce access rules and firewalls among all systems

Lumen Touch Is More than an EdTech Platform; We Are Your Managed IT Partner

In addition to providing comprehensive solutions for delivering education, health, and safety for all of your students, Lumen Touch remains busy in the background, too.

24/7 Monitoring: We monitor your site remotely 24/7/365, providing sophisticated threat detection to block potential threats. We also use a variety of tools to help prevent malware and ransomware threats from breaching your system, including a tool, Fail2Ban, that monitors for malicious login attempts.

Nightly Remote Backups: We perform nightly backups of your data, using AES 256 encryption. In addition to a master Lumen Touch encryption key, each backup also has an individual client key. The backups are stored securely in the US outside of your region – this protects your data in the case of localized weather catastrophes that affect local data centers.

Restoration and Recovery: No matter how much technology we employ, human error accounts for a great number of threats to network security. It only takes one employee clicking on a link or downloading a file that contains a virus or malware for a threat to permeate your IT infrastructure. Our disaster recovery service ensures that if the worst happens, you’ll be up and running again within 1-4 hours, restored from the previous night’s backup and with minimal downtime.

Technology will continue to be an important part of education as we move forward. Because of that, student data security must be a top priority for schools and the edtech providers with whom they partner.

If you’d like to learn more about how we help you protect your student data while empowering students, teachers, and administrators with powerful edtech, get in touch.